Frequently Asked Questions

Easily find the answers to your questions on membership, professional development programs, certification and JobConnect!

Yes, only CPA members can view and apply to job postings on JobConnect.

You can retrieve your username and password at any time by clicking on the Forgot your Username and Password link immediately below the login fields on JobConnect’s main page. Enter your registered email address and you will be sent an automated message to your email account to retrieve your login information.

Ensure you are on the Job Seekers page when trying to log in. There is a separate login page for employers looking to post jobs.

If your web browser is using an auto-complete function to fill in your username and password, your software may be continuously repeating a typing error from your initial login attempt. Try turning off auto-complete and logging in manually.

After verifying the username and password text is correct, if you continue to have difficulty, you may need to clear your browser's cache file. Check your browser's online help or other included documentation to clear it.

If you have any difficulty with sign-up or application process, or have any other questions about JobConnect, contact Workopolis Customer Service: email jobconnect@payroll.ca or call 1-888-641-4047, ext. 8310. We are available between 8:30 a.m. and 5:00 p.m. ET Monday to Friday.

Please contact Workopolis Customer Service before contacting the CPA, as the CPA cannot help you with the technical aspects of JobConnect. 

The most common problem is that your membership has expired. Contact Member Services for help at membership@payroll.ca.

As a CPA member, you can access the exclusive payroll job opportunities posted on JobConnect, upload and store multiple resumes so you can easily apply to postings online and enable employers to find you, and set your desired level of confidentiality for your information. There are absolutely no fees for this member service.

The cookies settings on your web browser may be the cause of your problem. Difficulty creating or accessing your account and profile often indicates that cookies are not enabled in your web browser's security settings. Check your browser's online help or other included documentation to configure cookies and Internet security preferences.

If your local network or your internet service provider uses a proxy server, you need to contact your network administrator or internet service provider's helpdesk for assistance.

To paste your resume on the first Professional Profile page, ensure you are cutting and pasting actual formatted TEXT from an open word processor (i.e., Word) or text editor.

Simply open your resume file, choose Select All [Ctrl + A] from the Edit menu. Go to the Edit menu a second time, and select Copy [Ctrl + C]. Then go to your web browser and click into the resume text field. Go to the Edit menu once more and choose "Paste." [Ctrl + V] You should see your resume appear in the text field immediately.

Unfortunately, this is currently the only way to paste a whole file. JobConnect does not support cut-and-paste or drag-and-drop uploads (i.e., moving file items the way you would on your computer's desktop) at this time.

If this does not work as described, you may need to modify some simple settings on your web browser software to enable copy-and-paste support. If you are using MS Internet Explorer, the Copy and Paste features may have been disabled under the Security tab of your Internet Options screen (accessible under the Tools menu of the Internet browser). To re-enable Copy and Paste, navigate through the Internet Options dialog to the Security tab and ensure that Internet (the globe icon) is highlighted at the top of the window. Next, click the Custom Level button to display detailed options: at the fifth heading (Miscellaneous), the radio buttons at the third sub-heading serve to enable or disable (or selectively enable, with user prompts) your ability to copy and paste through web forms such as those on our site. The same option enables/disables drag-and-drop for sites that use this functionality.

If you have difficulty with the formatting of your resume on JobConnect, try saving it from your word processing software in one of the supported formats (plain text or HTML) before posting it. This should ensure it's more easily cut and pasted.

Note: If you have HTML code in your resume that's been generated by a "WYSIWYG" web editor, or an online page-builder site, you may find it conflicts with JobConnect. Try simplifying or use plain text and re-format it with our own in-page HTML editor (supported under MS Internet Explorer 4.0 and up only).

This problem most often originates in the settings of your web browser or your Internet connection. Try adjusting the Internet Options of your MS Internet Explorer web browser. (This problem does not typically affect Netscape/Firefox users). There are two separate adjustments that can be made, the first of which should correct the problem. If not, attempt the second and try again.

1. Open your browser's Advanced options. (Click the Tools menu and select Internet Options. Click the Advanced tab.)

Find the heading marked HTTP 1.1 Settings, and ensure that HTTP 1.1 protocol is ENABLED (checked) for use with Proxy Servers. (Both items under this heading should be checked.)

While on the Advanced page, make sure the Friendly HTTP Errors and Friendly URL's settings are DISABLED (unchecked). These can unhide additional information helpful in diagnosis and troubleshooting.

Make these adjustments and try to connect again. If this fails to correct the problem, try the second adjustment below.

2. If it is permitted by your administrator, you can bypass proxy servers entirely. This is controlled from the Connections section of the Internet Options screen. (Look under Connections, LAN Settings.) You may wish to contact your Internet service provider or network administrator first to find out if your connection will still work properly with proxies bypassed.

If neither of these steps rectify the situation, you will need to speak with your Internet service provider or network administrator about other network factors outside of our control.

If you need detailed assistance with locating the options noted above or making the adjustments described, contact us. You will need to know your web browser type and version number so we can provide specific instructions for your system.