Frequently Asked Questions

Easily find the answers to your questions on membership, professional development programs, certification and JobConnect!

Not every category of responsibilities on the PCP Work Experience Requirement Application is required to be represented, but there are restrictions in instances where a position is only responsible for small portion of the payroll function. For example, in some large companies, there may be a payroll role in which the employee enters the weekly data for all staff but does little else related to payroll. This position would have a very high percentage (90-100%) of experience in the Payroll Administration category and would therefore be unlikely to qualify.

The majority of payroll positions are typically a mix of 4 or 5 different categories depending on the role.

If you are self-employed, your clients can be your verifiers. Self-employed individuals may be contacted by the CPA for an interview.

If you have any difficulty with sign-up or application process, or have any other questions about JobConnect, contact Customer Service: email cpa@jobboardadvertising.ca or call 1.844.864.7355. We are available between 8:30 a.m. and 5:00 p.m. ET Monday to Friday.

Please contact the Customer Service number or email above before contacting the CPA, as the CPA cannot help you with the technical aspects of JobConnect. 

To order an official transcript, you are required to submit a Transcript Request Form along with a payment of $20 plus applicable tax. The official transcript will be mailed to the address provided within 3 to 4 weeks.

Yes, students who are non-residents of Canada should provide a SIN if they have one. If you don’t have a SIN and are a non-resident, it’s not required.

The weighting of the PCP Work Experience Requirement is determined by the number of hours per week spent completing payroll-oriented tasks. Using the standard 35-hour work week, the number of months spent completing qualifying work experience can be calculated. For example, if you spend 20 hours per week on payroll-oriented tasks and have held the position for 16 months, you would be granted a total of nine months (20 / 35 * 16 = 9.14). Only a full completed month of experience will be counted (no fractions, decimals or rounding).

If payroll is only one of your functions, you may require more than one year in the position to meet the requirement.

A verifier is a person who is, or was, your direct reporting manager and has a professional business relationship with you, such as your current or past employer. Family members are not eligible to verify your experience.

Students should not share their login information with anyone else. College coordinators and instructors will not have access to student’s individual Grade Reports. Student’s grade information will be communicated with colleges directly.

Please provide us with your correct SIN by completing and faxing SIN Submission Form.

We only evaluate credentials for those who have successfully completed the first core payroll course, Payroll Compliance Legislation.

Once you have successfully completed Payroll Compliance Legislation, you may submit transfer credit requests for the required non-payroll courses in the Certification Programs.

You are eligible to send your application for assessment when you finish the PCP educational requirements. You will be provided with access to the application once you qualify. You will be advised of the status of your application within 20 business days of the date it is received by the CPA.

If your Payroll Experience Prerequisite Application (PEPA) is not approved, you will be provided with details on what information and/or documentation is outstanding. You can reapply once you meet the requirements.

We publish an online database of course equivalents offered at more than 180 post-secondary institutions. Click here to search the database.

If a course does not appear in the database, it simply means that we have not yet reviewed it. A detailed course outline must be submitted to the Certification Department for assessment and inclusion in the database should it be recognized.

Each non-payroll course submitted to the Certification Department for credit transfer must:
  • Be equivalent to a Canadian post-secondary level course; high school courses or job experience are not eligible. If the course was completed outside of Canada, you must get an educational credential assessment from an accredited assessment agency.
  • Be a minimum of 30 credit hours in length.
  • Have a final method of evaluation worth at least 20% of the overall course mark.
  • Have been completed with a minimum grade of 65%. (Note: Transfer credit courses ending prior to January 1, 2013, must have a minimum grade of 60%.)
  • Have been taken within the past 20 years for PCP courses.
  • Have been taken within the past 10 years for CPM courses.

You will be sent an acknowledgment email when your Payroll Experience Prerequisite Application (PEPA) is received. You will be advised of the status of your application within 20 business days.

Yes. You are required to complete the Introduction to Payroll Management course within 2 years of having your Payroll Experience Prerequisite Application (PEPA) approved. After 2 years, you must submit another application.

We do not evaluate non-academic credentials. Increasingly more post-secondary institutions provide this type of evaluation service, sometimes called Prior-Learning Assessment or Recognition, through their Continuing Education divisions.

Contact your local college or university to find out what service they offer. If the post-secondary institution's review exempts you from one of its course offerings, we may also honour the credit.

If your Work Experience Requirement Application (WERA) is not approved, you will be provided with details on what information and/or documentation is outstanding. You can reapply once you meet the requirements.

We do not accept external payroll courses for credit. All required core payroll courses must be taken through the CPA or its certification affiliates. 

For those with previous payroll knowledge or experience, a challenge exam is available for each core payroll course in the Payroll Compliance Practitioner (PCP) program. In the challenge option, the final exam is worth 100% of the final mark.

Yes, the CPA will accommodate approved leave requests. Individuals are eligible for one year of maternity/paternity/parental/adoption leave upon providing us with the appropriate supporting documentation. Health-related and other issues will be reviewed on a case-by-case basis.

Examples of appropriate documentation are Records of Employment (ROEs), doctor’s notes and proof of disability insurance. Note: Social insurance numbers on documentation should be blacked out.

If the course was completed outside of Canada, you must get an educational credential assessment from an accredited assessment agency. You must mail the original assessment and the Transfer Credit Application to the Certification Department.