Frequently Asked Questions

Easily find the answers to your questions on membership, professional development programs, certification and JobConnect!

You will be sent an acknowledgment email when your Payroll Experience Prerequisite Application (PEPA) is received. You will be advised of the status of your application within 20 business days.

A-list candidates are the candidates that match or exceed 75% of your job posting’s criteria; all others are designated as B-list candidates. Based on the criteria you have entered into your job posting, applications are classified as A-list or B-list candidates.

Yes, students who are non-residents of Canada should provide a SIN if they have one. If you don’t have a SIN and are a non-resident, it’s not required.

We do not accept external payroll courses for credit. All required core payroll courses must be taken through the CPA or its certification affiliates. 

For those with previous payroll knowledge or experience, a challenge exam is available for each core payroll course in the Payroll Compliance Practitioner (PCP) program. In the challenge option, the final exam is worth 100% of the final mark.

Certification holders are required to keep a personal record of their CPE activities, along with documentation to prove completion (where applicable) for at least six plus one years, in the event they are chosen for an audit. Examples of documentation include course receipts, confirmations, transcripts and course outlines.

Not every category of responsibilities on the PCP Work Experience Requirement Application is required to be represented, but there are restrictions in instances where a position is only responsible for small portion of the payroll function. For example, in some large companies, there may be a payroll role in which the employee enters the weekly data for all staff but does little else related to payroll. This position would have a very high percentage (90-100%) of experience in the Payroll Administration category and would therefore be unlikely to qualify.

The majority of payroll positions are typically a mix of 4 or 5 different categories depending on the role.

If you are self-employed, your clients can be your verifiers. Self-employed individuals may be contacted by the CPA for an interview.

If you have any difficulty with sign-up or application process, or have any other questions about JobConnect, contact Customer Service: email or call 1.844.864.7355. We are available between 8:30 a.m. and 5:00 p.m. ET Monday to Friday.

Please contact the Customer Service number or email above before contacting the CPA, as the CPA cannot help you with the technical aspects of JobConnect. 

Representatives and other employees are covered under Organization membership. The Organization Membership is for an organization and can cover two or more people depending on how many people you wish to add under the organization’s roster. The fee for this membership depends on the number of employees the organization has in total. Please refer to the pricing chart.

Organization Membership includes:

  • Membership for two main representatives who receive all of the CPA publications and communications and can enjoy all of the benefits the membership has to
  • The two main representatives include a primary Payroll Representative and a Second Payroll Representative.
  • Organization membership includes the option to add additional representatives at $130 plus applicable taxes, and other employees.  

Payroll Representative:

The primary Payroll Representative is the main contact person for the organization and the only person that has the authority to make changes to the membership, such as:

  • Adding or removing an employee from the roster;
  • Changing the name, address or contact information of the organization or any other information pertaining to the organization’s membership.

The Payroll Representative will receive the annual membership renewal notice, the receipt for membership dues paid, a membership card, a  printed copy of DIALOGUE Magazine and has voting rights during the Annual General Meeting and CPA’s Board of Director’s Election.

Second Payroll Representative:

The Second Payroll Representative can only act on behalf of the organization to advise us if the Payroll Representative is no longer with the organization and provide the new payroll representative contact information.

The Second Payroll Representative will also receive a printed copy of DIALOGUE magazine, a membership card, but will not have voting rights as our membership policy only allows one Representative per organization to vote during election occasions.

Additional Representatives (Not mandatory: You can add as many employees as you wish at no extra cost):

Additional Representatives can be added to an organization membership at a fee of $130 plus taxes and will also receive the printed copy of DIALOGUE magazine and a membership card. Like the Second Payroll Representative, the Additional Representative can only act on behalf of the organization if the Payroll Representative and Second Payroll Representative are no longer with the organization to provide the CPA with new contact information. Additional Representatives do not have voting rights.

Other Employees: 

You also have the option to add other employees to the membership roster to receive our electronic communications and e-newsletter, and gain access the electronic version of DIALOGUE magazine. They do not, however, receive a membership card though they are still considered members.

These are employees that can be added under the organization roster as Other Employees. They will receive the member rate to attend all CPA events and/or to take our certification courses. They also have access to all other benefits of membership.

Only Payroll Representatives are allowed to make changes to Organization Memberships.

If you are the Payroll Representative, to view and update the organization’s information and/or roster, go to My Profile → Organization Information (member login required).

If the course was completed outside of Canada, you must get an educational credential assessment from an accredited assessment agency. You must mail the original assessment and the Transfer Credit Application to the Certification Department.

The weighting of the PCP Work Experience Requirement is determined by the number of hours per week spent completing payroll-oriented tasks. Using the standard 35-hour work week, the number of months spent completing qualifying work experience can be calculated. For example, if you spend 20 hours per week on payroll-oriented tasks and have held the position for 16 months, you would be granted a total of nine months (20 / 35 * 16 = 9.14). Only a full completed month of experience will be counted (no fractions, decimals or rounding).

If payroll is only one of your functions, you may require more than one year in the position to meet the requirement.

A verifier is a person who is, or was, your direct reporting manager and has a professional business relationship with you, such as your current or past employer. Family members are not eligible to verify your experience.

If you are a Professional or Associate Member, you can renew your membership online with credit card or INTERAC Online payment by clicking on My ProfileMembershipRenew your membership (member login required). Alternatively, click on Membership, and then Renew Your Membership (member login required).

If you wish to renew an Organization Membership, you must be the Payroll Representative. You can renew the membership online with credit card or INTERAC Online payment by clicking on My ProfileMembershipRenew your Organization Membership (member login required).

If you wish to pay by cheque, send your renewal statement and payment to:

The Canadian Payroll Association
Member Services Department
1600 – 250 Bloor Street East
Toronto, ON M4W 1E6

To transfer a non-payroll course credit, you must have successfully completed Payroll Compliance Legislation. You must mail an official transcript along with the Transfer Credit Application. Click here to download the form.

You are eligible to send your application for assessment when you finish the PCP educational requirements. You will be provided with access to the application once you qualify. You will be advised of the status of your application within 20 business days of the date it is received by the CPA.

If your Payroll Experience Prerequisite Application (PEPA) is not approved, you will be provided with details on what information and/or documentation is outstanding. You can reapply once you meet the requirements.

If your CPA membership has been cancelled, you cannot renew it online. Instead, you must print a membership application form with your CPA number, and return it to us with payment. Membership forms can be found on the CPA website.

Students must submit an official transcript. Grade reports, photocopies, scanned copies and transcripts printed from the institution's website are not accepted.

We will return your official transcript if you indicate this on the Transfer Credit Application and include a self-addressed stamped envelope with your transfer application.

You will be sent an acknowledgment email when your Payroll Experience Prerequisite Application (PEPA) is received. You will be advised of the status of your application within 20 business days.