Frequently Asked Questions

Easily find the answers to your questions on membership, professional development programs, certification and JobConnect!

Many activities qualify for CPE hours. CPE includes activities that promote the skills and competencies directly related to payroll and influencer communities such as accounting or human resources. CPE can also be gained through opportunities that build other skills and competencies that contribute to an individual's professional development in their career, such as communication, interpersonal skills and project management.

View the Approved Activities List to find out what qualifies.

The CPA provides the Payroll Experience Prerequisite Application (PEPA) and a detailed guide to completing it on its website. You must submit your completed application with all supporting documentation at least 4 weeks before you intend to start the Introduction to Payroll Management course. You will be advised of the status of your application within 20 business days of the date it is received by the CPA.

Ensure you are on the Job Seekers page when trying to log in. There is a separate login page for employers looking to post jobs.

If your web browser is using an auto-complete function to fill in your username and password, your software may be continuously repeating a typing error from your initial login attempt. Try turning off auto-complete and logging in manually.

After verifying the username and password text is correct, if you continue to have difficulty, you may need to clear your browser's cache file. Check your browser's online help or other included documentation to clear it.

To post a job on JobConnect, you need to have previously purchased a job credit.

You can view your available JobConnect credit(s) by logging into your account. Once logged in, you can see how many job credits you have available in the Account Summary located directly under the Welcome [your name] heading at the top of your account toolbox page.

If the bottom line of the summary indicates, "Your firm has 0 remaining job posts,” you will need to purchase a JobConnect credit. Follow the Click here to purchase additional jobs or services link to do so.

Effective the first pay period with an effective date of 2012, employers may have to deduct Canada Pension Plan (CPP) contributions from the pensionable earnings they pay their employees who are aged 60 to 70, even if these employees are receiving a CPP or Quebec Pension Plan (QPP) retirement pension.

Employees Aged 60 to 65

Under the new rules, employees aged 60 to 65 who continue to work while receiving a CPP or QPP retirement pension have to contribute to the CPP as long as they are receiving pensionable earnings.

Employees Aged 65 to 70

Under the new rules, employees who are aged 65 to 70 who work and receive a CPP/QPP retirement pension have to contribute to the CPP as long as they are receiving pensionable earnings, unless they file an election with an employer to stop paying CPP contributions and send a copy of that election to the Canada Revenue Agency (CRA).

Employees eligible to stop contributing to the CPP must meet all of the following criteria:

  • employee is at least 65 but under 70 years of age;
  • employee is in receipt of a CPP or QPP retirement pension;
  • employee has filed their election to stop contributing to the CPP with their employer using the CRA’s form CPT30 — Election to Stop Contributing to the Canada Pension Plan (with a copy sent to the CRA); AND
  • employee has not filed a revocation of a prior election with their employer during the current calendar year.
  • Both employee and employer CPP contributions are required to be remitted as per the employer’s remittance frequency. In other words, if an eligible employee does not choose to opt out and instead continue making CPP contributions, the employer must match these contributions and send both portions to the CRA.

These changes do not affect employees who are considered disabled under the CPP/QPP or who are at least 70 years of age. That is, CPP contributions still stop when the employee is considered disabled under the CPP/QPP or after the employee turns 70. Also, these changes do not apply to Quebec employees whose pay is subject to the QPP.

Code G-1 is indicated at the bottom of the RL-1 by using one of the blank boxes available beneath the pre-printed boxes, followed by the applicable value. All amounts indicated in code G-1 are excluded from box G of the RL-1. The employer is not required to withhold or make QPP contributions on the value indicated in code G-1. For an employee who did not reach the maximum QPP contribution for the year, upon filing their personal income tax return they may voluntarily contribute to QPP based on the value indicated in code G-1 until they’ve reached the annual maximum contribution. Even when the employee chooses to voluntarily contribute on the amounts reported in code G-1, the employer is still not required to remit a matching employer contribution.

Below is a list of when code G-1 on the RL-1 must be used:

  • The employer contributes to acquire, on behalf of their employee, a share or fraction of a share issued by the Fonds de solidarité FTQ or by Fondaction.
  • If during a given pay period no remuneration was paid to an employee for the pay period during which a taxable benefit in kind (non-cash taxable benefit) was granted.
  • If the employee receives remuneration in a given pay period where a benefit was granted but the amount paid did not fulfill the required QPP contribution, the employer must enter the portion of the pensionable earnings (including the amount of the exemption) that is related to the amount withheld in box G of the RL-1. The employer must also use code G-1 followed by the portion of the value of the benefit that the employer was unable to withhold the QPP contribution.

You do not have to be a member to access/print your course Grade Report, however, you do need to use your CPA ID and password to gain access.

If you do not enter your SIN, this will not appear on your T2202 as required by the CRA website. CRA Subsection 237(1)

If you are a new Professional or Associate Member, or the Payroll Representative for a new Organization Member, a receipt will be included in the membership kit mailed to you 4-6 weeks after your application and payment have been processed.

If you are renewing a membership, a confirmation will be emailed to you within 7 business days to the preferred email address on file.

New and renewing members can access their receipts online within two business days at this link:

Effective January, 2015, students who have completed some but not all of the PCP courses have 5 years (until January 1, 2020) to complete the education requirements, satisfy the PCP Work Experience Requirement and renew or obtain a membership with the Canadian Payroll Association.

Your Student PCP Membership will be changed to a Candidate Membership when your membership is up for renewal.
Once you complete all the certification requirements (education and work experience), upon your annual Candidate Membership’s expiration when you are due for renewal, you must select a Professional Membership or get added on to the roster of your company’s Organizational Membership.

Only Professional, Associate and certain Organization Members receive membership cards and kits.

For Organization Members, only Payroll Representatives, Second Payroll Representatives and Additional Representatives receive membership cards as well.

If you fall under any of these categories, you will receive your membership kit, which includes your membership card, receipt and information on upcoming seminars and events in the mail 4-6 weeks after your application and payment have been processed.

Examples of many types of CPE Approved activities are listed on the Approved Activities List.

If a particular activity does not appear in the Approved Activities List, consider the following question: "Does the activity further my abilities as a payroll professional?" If the answer is yes, the activity is likely acceptable.

If you started the PCP courses after January 1, 2015, you have to complete the 4 educational requirements of the PCP certification within 5 years and obtain at least one year of weighted payroll experience obtained within 5 years before or 5 years after the start of the Payroll Compliance Legislation course if you are taking courses online or through continuing education.

For students taking the PCP courses through a full-time program at a recognized college, university or private career college, the PCP Work Experience Requirement timeline begins once you complete the Payroll Fundamentals 2 course. 

You do not have to hold a management title to satisfy the CPM work experience requirement.

The most common problem is that your membership has expired. Contact Member Services for help at

No. Jobs purchased for posting on JobConnect will only be posted on the CPA’s website. While the CPA has partnered with Workopolis Niche Networks to run JobConnect, jobs posted on the CPA’s JobConnect will only be accessible to CPA members and not affiliated with Workopolis.

A gift card would be considered a "near-cash" gift or award. Near-cash refers to how easily something can be converted to cash. Regardless of the amount, gift cards and gift certificates are considered taxable employment income and are therefore subject to CPP and income tax in all jurisdictions except Quebec.

Revenu Québec (RQ) allows a gift card or gift certificate to be given as a non-taxable gift or award (up to the $500 exemption) as long as the merchant or merchants are clearly identified on the card and the reason for which the employee is receiving the card falls within their gifts and awards policy. (A Quebec employee receiving such a gift or award would have the value of the gift card subject only to federal tax.)

In the seminar calendar, you can use the search tool to search for upcoming seminars by topic or keyword, or by city or region. You can also view seminar topics for each broad learning category by clicking on the appropriate link from the learning menu or from the learning landing page.   Once you are on the applicable course description page for your selected topic, you may see a list of cities where that seminar will be offered in upcoming months.