An interactive workshop designed for payroll professionals who want to build their written, verbal and non-verbal communication skills. Explore the key elements of the communication process, enhance your writing, develop active listening skills, communicate with influence and delegate for greater results.

You asked, we listened!

Communication for the Payroll Professional is a highly interactive workshop is designed for payroll professionals to build their written, verbal and non-verbal communication skills. The Canadian Payroll Association, in cooperation with MaxPeople, is offering this seminar based on member feedback and ongoing market research which tells us that communication is a fundamental requirement for every payroll position at every level.

This workshop-style seminar provides in-depth coaching using payroll-specific scenarios and content to enhance your communications skills, enabling you to add value to your organization.

What did attendees have to say about it?

“Excellent seminar all- around! The payroll content was very interesting and applicable and the speaker was extremely engaging!” “I really learned a lot during this seminar. It taught me to speak with confidence, become a better listener, and gave me tools that I can apply in my day-to-day life.”

Understand the key elements of the communication process, enhance your writing skills, develop active listening skills, communicate with influence and delegate for results. Participants will develop a tangible action plan to hone their new skills and "make-it-stick" back at work. Take home materials include exercises, sample employee memos, payroll glossary terms, and a Communication for the Payroll Professional learning materials binder


  • Introduction to communication
    • Introduction to Communication
    • The Communication Process
    • Identify Stakeholders
    • Effective Communicators

  • The written communication process
    • Five Steps In Written Communication
    • Purpose, Audience, Medium, Message & Summary

  • Writing structure in payroll emails
    • Writing Structure
    • Email Tips for Payroll Professionals
    • Written Communication Process Evaluation

  • Grammar mechanics
    • Punctuation
    • Grammar Evaluation
    • Review and Improve Written Work
    • Upgrade Your Vocabulary
    • Understand Your Challenges and Weaknesses
    • Listen to Your Writing
    • Check Your Spelling in Reverse
    • Peer Review

  • Verbal & non-verbalcommunication 
    Getting Your Message Across
    • Appropriate Communication Mediums
    • Providing Face-to-Face Feedback Using the DESC Model
    • Non-Verbal Communication
    • Are You Boring Your Audience?
    • Preferences and Communication

  • Listening Skills
    • How Can Communication Become Distorted?
    • The EQ Link to Communication Competence
    • Active Listening Skills

  • Communicating with Influence
    • General Rules for Influencing
    • Communicating Without Authority
    • Influence Strategies
    • Techniques for Persuasion

  • Delegation
    • The Importance of Delegation
    • Conditions for Delegation
    • Approaches to Delegation
    • Key Steps in Delegating

Your registration includes: seminar presentation, course reference manual and handouts, exercises with answers, continental breakfast, lunch and refreshments for all breaks.

Dress code is business casual. Please dress in layers to accommodate temperature fluctuations.

CANCELLATIONS OR SEMINAR TRANSFER: Requests must be received in writing at least five (5) business days prior to the seminar date. Please note a cancellation fee or transfer fee in the amount of $50 plus applicable taxes per day/per registrant for all sessions cancelled or transferred will apply. Cancellation or transfer requests received less than 5 business days prior to the seminar date are not eligible for transfer or refund.

FOR ANY QUESTIONS or concerns regarding this registration, please contact member services at membership@payroll.ca


Upcoming Sessions


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