Frequently Asked Questions

Easily find the answers to your questions on membership, professional development programs, certification and JobConnect!

If you are in payroll or in accounting or HR with payroll-related responsibilities, you should be a member of the CPA to stay up to date and compliant, through an individual membership or your organization's membership. Any employer that processes a Canadian payroll can benefit from becoming an Organization member. Learn more about the CPA and who should be a member.

As a CPA member, you get:

  • Unlimited access to Payroll InfoLine, a toll-free telephone and email hotline staffed by payroll experts.
  • Valuable resources such as our Payroll Best Practices Guidelines, eSource newsletter with legislative updates and DIALOGUE member magazine to stay up to date and informed.
  • Discounted rates for CPA events, professional develop seminars and webinars, certification courses, networking events and more.
  • Access to JobConnect, our online job bank, where you can post your resume for free or advertise a job at a reduced member rate.

For the complete list, see the Benefits of Membership.

Membership with the CPA is non-transferrable and non-refundable.

The Payroll Representative of your organization must add you to your organization’s roster. They can add you by logging into the CPA’s website and clicking on My Profile → Organization Information.

If you have previously been a member of the CPA or have ever had a CPA number, the Payroll Representative will not be able to add you through the website. Instead, they must send an email to membership@payroll.ca with your information to add you.

Be sure to ask the Payroll Representative to include your previous CPA number and email address in the request. If you cannot remember your previous CPA number, let us know that you had a file with us in the past so we do not create two records for you.

If you are a Professional or Associate Member, you can update your contact information by clicking on the My Profile section of the CPA’s website (member login required).

If you are included under an Organization Membership, you can update only your home contact information online, not your business information. Click on My Profile (member login required).

If you wish to update the business information under an Organization Membership, you must be the Payroll Representative for that membership. Email membership@payroll.ca, and provide us with your CPA number and the revised information.

Only Payroll Representatives are allowed to make changes to Organization Memberships.

If you are the Payroll Representative, to view and update the organization’s information and/or roster, go to My Profile → Organization Information (member login required).

If you are a Professional or Associate Member, you can renew your membership online with credit card or INTERAC Online payment by clicking on My ProfileMembershipRenew your membership (member login required). Alternatively, click on Membership, and then Renew Your Membership (member login required).

If you wish to renew an Organization Membership, you must be the Payroll Representative. You can renew the membership online with credit card or INTERAC Online payment by clicking on My ProfileMembershipRenew your Organization Membership (member login required).

If you wish to pay by cheque, send your renewal statement and payment to:

The Canadian Payroll Association
Member Services Department
1600 – 250 Bloor Street East
Toronto, ON M4W 1E6

If your CPA membership has been cancelled, you cannot renew it online. Instead, you must print a membership application form with your CPA number, and return it to us with payment. Membership forms can be found on the CPA website.

Membership with the CPA begins on the 1st of the month in which you became a member and lasts for one year. For example, if you became a member on May 5, your membership will run from May 1 of that year to April 30 of the following year. You will receive communications via email and mail close to your renewal date to remind you that it is time to renew.

If you are a new Professional or Associate Member, or the Payroll Representative for a new Organization Member, a receipt will be included in the membership kit mailed to you 4-6 weeks after your application and payment have been processed.

If you are renewing a membership, a receipt will be emailed to you within 7 business days to the preferred email address on file.

Only Professional, Associate and certain Organization Members receive membership cards and kits.

For Organization Members, only Payroll Representatives, Second Payroll Representatives and Additional Representatives receive membership cards as well.

If you fall under any of these categories, you will receive your membership kit, which includes your membership card, receipt and information on upcoming seminars and events in the mail 4-6 weeks after your application and payment have been processed.

If you cannot remember your CPA number, first access the CPA Login page. Once there, click on the latter part of “Forgot my CPA Number.” Enter your email and click on “Submit.” You must enter the preferred email address you have on file with the CPA. Otherwise, you will not receive the email with your CPA number.
           
If you need help, contact membership@payroll.ca.

To reset or create a password, click on Member Centre (at the top right corner of the website) or click on My Profile (in the Membership menu). Then click on “Forgot password.” Enter your CPA number and click on “Submit.” An email will be sent to the preferred email address you have on file with the CPA providing instructions on how to reset or create our password.
 
If you need help, contact membership@payroll.ca.

The annual membership fee depends on the membership category. Click here for current fees.

Representatives and other employees are covered under Organization membership. The Organization Membership is for an organization and can cover two or more people depending on how many people you wish to add under the organization’s roster. The fee for this membership depends on the number of employees the organization has in total. Please refer to the pricing chart.

Organization Membership includes:

  • Membership for two main representatives who receive all of the CPA publications and communications and can enjoy all of the benefits the membership has to
  • The two main representatives include a primary Payroll Representative and a Second Payroll Representative.
  • Organization membership includes the option to add additional representatives at $130 plus applicable taxes, and other employees.  

Payroll Representative:

The primary Payroll Representative is the main contact person for the organization and the only person that has the authority to make changes to the membership, such as:

  • Adding or removing an employee from the roster;
  • Changing the name, address or contact information of the organization or any other information pertaining to the organization’s membership.

The Payroll Representative will receive the annual membership renewal notice, the receipt for membership dues paid, a membership card, a  printed copy of DIALOGUE Magazine and has voting rights during the Annual General Meeting and CPA’s Board of Director’s Election.

Second Payroll Representative:

The Second Payroll Representative can only act on behalf of the organization to advise us if the Payroll Representative is no longer with the organization and provide the new payroll representative contact information.

The Second Payroll Representative will also receive a printed copy of DIALOGUE magazine, a membership card, but will not have voting rights as our membership policy only allows one Representative per organization to vote during election occasions.

Additional Representatives (Not mandatory: You can add as many employees as you wish at no extra cost):

Additional Representatives can be added to an organization membership at a fee of $130 plus taxes and will also receive the printed copy of DIALOGUE magazine and a membership card. Like the Second Payroll Representative, the Additional Representative can only act on behalf of the organization if the Payroll Representative and Second Payroll Representative are no longer with the organization to provide the CPA with new contact information. Additional Representatives do not have voting rights.

Other Employees: 

You also have the option to add other employees to the membership roster to receive our electronic communications and e-newsletter, and gain access the electronic version of DIALOGUE magazine. They do not, however, receive a membership card though they are still considered members.

These are employees that can be added under the organization roster as Other Employees. They will receive the member rate to attend all CPA events and/or to take our certification courses. They also have access to all other benefits of membership.

There are three types of membership:

  • Professional Member: You are certified as a Payroll Compliance Practitioner (PCP) or Certified Payroll Manager (CPM).
  • Associate Member: You would like to take advantage of the benefits of memberships, and you are not certified nor is your company a member. This is also an option if you are a student pursuing the PCP certification.
  • Organization Member: Your organization operates, is responsible for or has an interest in Canadian payroll. Member benefits can be enjoyed by all relevant employees.
To view a detailed description of each type of membership, please click on Types of Membership.