Frequently Asked Questions

Easily find the answers to your questions on membership, professional development programs, certification and JobConnect!

A verifier is a person who is, or was, your direct reporting manager and has a professional business relationship with you, such as your current or past employer. Family members are not eligible to verify your experience.

If you are a Professional or Associate Member, you can renew your membership online with credit card or INTERAC Online payment by clicking on My ProfileMembershipRenew your membership (member login required). Alternatively, click on Membership, and then Renew Your Membership (member login required).

If you wish to renew an Organization Membership, you must be the Payroll Representative. You can renew the membership online with credit card or INTERAC Online payment by clicking on My ProfileMembershipRenew your Organization Membership (member login required).

If you wish to pay by cheque, send your renewal statement and payment to:

The Canadian Payroll Association
Member Services Department
1600 – 250 Bloor Street East
Toronto, ON M4W 1E6

To transfer a non-payroll course credit, you must have successfully completed Payroll Compliance Legislation. You must mail an official transcript along with the Transfer Credit Application. Click here to download the form.

You are eligible to send your application for assessment when you finish the PCP educational requirements. You will be provided with access to the application once you qualify. You will be advised of the status of your application within 20 business days of the date it is received by the CPA.

If your Payroll Experience Prerequisite Application (PEPA) is not approved, you will be provided with details on what information and/or documentation is outstanding. You can reapply once you meet the requirements.

If your CPA membership has been cancelled, you cannot renew it online. Instead, you must print a membership application form with your CPA number, and return it to us with payment. Membership forms can be found on the CPA website.

Students must submit an official transcript. Grade reports, photocopies, scanned copies and transcripts printed from the institution's website are not accepted.

We will return your official transcript if you indicate this on the Transfer Credit Application and include a self-addressed stamped envelope with your transfer application.

You will be sent an acknowledgment email when your Payroll Experience Prerequisite Application (PEPA) is received. You will be advised of the status of your application within 20 business days.

Yes. You are required to complete the Introduction to Payroll Management course within 2 years of having your Payroll Experience Prerequisite Application (PEPA) approved. After 2 years, you must submit another application.

Membership with the CPA is non-transferrable and non-refundable.

The mark breakdown depends on the course and study option as indicated below. Click here for more information on the study options.

Payroll Compliance Practitioner

Certified Payroll Manager

Classroom and Online
PCL, PF1 and PF2

Challenge
PCL, PF1 and PF2

Classroom and Online
IPM and APM

Communication:

20%

Final Exam:

100%

Participation:

20%

Mid-term Exam:

30%

2 Assignments:

40%

Final Exam:

50%

Final Exam:

40%

If your Work Experience Requirement Application (WERA) is not approved, you will be provided with details on what information and/or documentation is outstanding. You can reapply once you meet the requirements.

As of January 1, 2013, the minimum pass mark is 65% for all PCP and CPM courses, including challenge exams, started on or after that date. This minimum pass mark applies to courses taken online or through continuing education, as well as through a full-time program at a recognized college, university or private career college.

Courses completed prior to January 1, 2013, do not have to be retaken if a mark of 60% was obtained. However, courses that started on or after January 1, 2013, require both a final overall course mark and a final exam mark of 65%. This policy also applies to all transfer credit courses. 

If you are reinstating your certification, you must obtain a minimum pass mark of 65% on the Payroll Knowledge Evaluator (PKE) assessment you are required to complete as part of the reinstatement process.

Yes, the CPA will accommodate approved leave requests. Individuals are eligible for one year of maternity/paternity/parental/adoption leave upon providing us with the appropriate supporting documentation. Health-related and other issues will be reviewed on a case-by-case basis.

Examples of appropriate documentation are Records of Employment (ROEs), doctor’s notes and proof of disability insurance. Note: Social insurance numbers on documentation should be blacked out.

If your current employer has an Organization Membership with us, they can add you under their membership by having the payroll representative send a request to membership@payroll.ca with your name, work email address and CPA number.

Alternatively, to establish an individual membership, you can apply by filling out the Professional membership application form (if you are certified) or the Associate membership application form and return it to the CPA with payment.

The minimum pass mark of 65% applies to all PCP and CPM courses, including challenge exams, started on or after January 1, 2013.

If you completed a course prior to January 1, 2013, a pass mark of 60% is acceptable. If you are transferring a credit to the PCP or CPM certification program, a minimum pass mark of 60% applies to courses completed before January 1, 2013, and a minimum pass mark of 65% applies to courses started on or after January 1, 2013, for the CPA to accept the course(s) for transfer credit.

If you are reinstating your certification, you must obtain a minimum pass mark of 65% on the Payroll Knowledge Evaluator (PKE) assessment you are required to complete as part of the reinstatement process.

If you are self-employed, your clients can be your verifiers. Self-employed individuals may be contacted by the CPA for an interview.

To obtain the PCP certification, you must meet the following requirements:

  1. Complete all the required courses.
  2. Transfer non-core payroll course(s) to the CPA (e.g., Introduction to Accounting).
  3. Complete the Work Experience Requirement Application (WERA).
  4. Ensure you have an active membership with the CPA.

Once these requirements are met, the Certification Declaration will be emailed to you. You must read and submit the declaration online within the PCP certification timeline to receive the certification.

The PCP certificate will then be mailed to the preferred address in your file 6-8 weeks after your declaration is processed.

A verifier is a person who is or was your direct reporting manager and has a professional business relationship with you, such as your current or past employer. Family members are not eligible to verify your experience.

To maintain your certification, you must comply with the following three requirements: