Frequently Asked Questions

Easily find the answers to your questions on membership, professional development programs, certification and JobConnect!

The Payroll Representative of your organization must add you to your organization’s roster. They can add you by logging into the CPA’s website and clicking on My Profile → Organization Information.

If you have previously been a member of the CPA or have ever had a CPA number, the Payroll Representative will not be able to add you through the website. Instead, they must send an email to membership@payroll.ca with your information to add you.

Be sure to ask the Payroll Representative to include your previous CPA number and email address in the request. If you cannot remember your previous CPA number, let us know that you had a file with us in the past so we do not create two records for you.

Certification holders are required to keep a personal record of their CPE activities, along with documentation to prove completion (where applicable) for at least six plus one years, in the event they are chosen for an audit. Examples of documentation include course receipts, confirmations, transcripts and course outlines.

If you are self-employed, your clients can be your verifiers. Self-employed individuals may be contacted by the CPA for an interview.

The minimum pass mark of 65% applies to all PCP and CPM courses, including challenge exams, started on or after January 1, 2013.

If you completed a course prior to January 1, 2013, a pass mark of 60% is acceptable. If you are transferring a credit to the PCP or CPM certification program, a minimum pass mark of 60% applies to courses completed before January 1, 2013, and a minimum pass mark of 65% applies to courses started on or after January 1, 2013, for the CPA to accept the course(s) for transfer credit.

If you are reinstating your certification, you must obtain a minimum pass mark of 65% on the Payroll Knowledge Evaluator (PKE) assessment you are required to complete as part of the reinstatement process.

Not every category of responsibilities on the PCP Work Experience Requirement Application is required to be represented, but there are restrictions in instances where a position is only responsible for small portion of the payroll function. For example, in some large companies, there may be a payroll role in which the employee enters the weekly data for all staff but does little else related to payroll. This position would have a very high percentage (90-100%) of experience in the Payroll Administration category and would therefore be unlikely to qualify.

The majority of payroll positions are typically a mix of 4 or 5 different categories depending on the role.

Representatives and other employees are covered under Organization membership. The Organization Membership is for an organization and can cover two or more people depending on how many people you wish to add under the organization’s roster. The fee for this membership depends on the number of employees the organization has in total. Please refer to the pricing chart.

Organization Membership includes:

  • Membership for two main representatives who receive all of the CPA publications and communications and can enjoy all of the benefits the membership has to
  • The two main representatives include a primary Payroll Representative and a Second Payroll Representative.
  • Organization membership includes the option to add additional representatives at $130 plus applicable taxes, and other employees.  

Payroll Representative:

The primary Payroll Representative is the main contact person for the organization and the only person that has the authority to make changes to the membership, such as:

  • Adding or removing an employee from the roster;
  • Changing the name, address or contact information of the organization or any other information pertaining to the organization’s membership.

The Payroll Representative will receive the annual membership renewal notice, the receipt for membership dues paid, a membership card, a  printed copy of DIALOGUE Magazine and has voting rights during the Annual General Meeting and CPA’s Board of Director’s Election.

Second Payroll Representative:

The Second Payroll Representative can only act on behalf of the organization to advise us if the Payroll Representative is no longer with the organization and provide the new payroll representative contact information.

The Second Payroll Representative will also receive a printed copy of DIALOGUE magazine, a membership card, but will not have voting rights as our membership policy only allows one Representative per organization to vote during election occasions.

Additional Representatives (Not mandatory: You can add as many employees as you wish at no extra cost):

Additional Representatives can be added to an organization membership at a fee of $130 plus taxes and will also receive the printed copy of DIALOGUE magazine and a membership card. Like the Second Payroll Representative, the Additional Representative can only act on behalf of the organization if the Payroll Representative and Second Payroll Representative are no longer with the organization to provide the CPA with new contact information. Additional Representatives do not have voting rights.

Other Employees: 

You also have the option to add other employees to the membership roster to receive our electronic communications and e-newsletter, and gain access the electronic version of DIALOGUE magazine. They do not, however, receive a membership card though they are still considered members.

These are employees that can be added under the organization roster as Other Employees. They will receive the member rate to attend all CPA events and/or to take our certification courses. They also have access to all other benefits of membership.

If you have any difficulty with sign-up or application process, or have any other questions about JobConnect, contact Customer Service: email cpa@jobboardadvertising.ca or call 1.844.864.7355. We are available between 8:30 a.m. and 5:00 p.m. ET Monday to Friday.

Please contact the Customer Service number or email above before contacting the CPA, as the CPA cannot help you with the technical aspects of JobConnect. 

A verifier is a person who is, or was, your direct reporting manager and has a professional business relationship with you, such as your current or past employer. Family members are not eligible to verify your experience.

To obtain the PCP certification, you must meet the following requirements:

  1. Complete all the required courses.
  2. Transfer non-core payroll course(s) to the CPA (e.g., Introduction to Accounting).
  3. Complete the Work Experience Requirement Application (WERA).
  4. Ensure you have an active membership with the CPA.

Once these requirements are met, the Certification Declaration will be emailed to you. You must read and submit the declaration online within the PCP certification timeline to receive the certification.

The PCP certificate will then be mailed to the preferred address in your file 6-8 weeks after your declaration is processed.

The weighting of the PCP Work Experience Requirement is determined by the number of hours per week spent completing payroll-oriented tasks. Using the standard 35-hour work week, the number of months spent completing qualifying work experience can be calculated. For example, if you spend 20 hours per week on payroll-oriented tasks and have held the position for 16 months, you would be granted a total of nine months (20 / 35 * 16 = 9.14). Only a full completed month of experience will be counted (no fractions, decimals or rounding).

If payroll is only one of your functions, you may require more than one year in the position to meet the requirement.

Only Payroll Representatives are allowed to make changes to Organization Memberships.

If you are the Payroll Representative, to view and update the organization’s information and/or roster, go to My Profile → Organization Information (member login required).

If your Payroll Experience Prerequisite Application (PEPA) is not approved, you will be provided with details on what information and/or documentation is outstanding. You can reapply once you meet the requirements.

To maintain your certification, you must comply with the following three requirements:

You are eligible to send your application for assessment when you finish the PCP educational requirements. You will be provided with access to the application once you qualify. You will be advised of the status of your application within 20 business days of the date it is received by the CPA.

If you are a Professional or Associate Member, you can renew your membership online with credit card or INTERAC Online payment by clicking on My ProfileMembershipRenew your membership (member login required). Alternatively, click on Membership, and then Renew Your Membership (member login required).

If you wish to renew an Organization Membership, you must be the Payroll Representative. You can renew the membership online with credit card or INTERAC Online payment by clicking on My ProfileMembershipRenew your Organization Membership (member login required).

If you wish to pay by cheque, send your renewal statement and payment to:

The Canadian Payroll Association
Member Services Department
1600 – 250 Bloor Street East
Toronto, ON M4W 1E6

Yes. You are required to complete the Introduction to Payroll Management course within 2 years of having your Payroll Experience Prerequisite Application (PEPA) approved. After 2 years, you must submit another application.

To obtain the CPM certification, you must meet the following requirements:

  1. Have a PCP certification in good standing. 
  2. Submit your Payroll Experience Prerequisite Application (PEPA).
  3. Complete all the required courses.
  4. Ensure you have an active membership with the CPA.

Once these requirements are met, the Certification Declaration will be emailed to you. You must read and submit the declaration online within the CPM certification timeline to receive the certification.

The CPM certificate will then be mailed to the preferred address in your file 6-8 weeks after your declaration is processed.

You will be sent an acknowledgment email when your Payroll Experience Prerequisite Application (PEPA) is received. You will be advised of the status of your application within 20 business days.

If your CPA membership has been cancelled, you cannot renew it online. Instead, you must print a membership application form with your CPA number, and return it to us with payment. Membership forms can be found on the CPA website.

QPCP certification requires two core courses, one transfer of credit for the third course and one year of weighted related work experience. Please see the requirements in completion order listed below.

Education Requirements

  1. Quebec Payroll Compliance 1
  2. Quebec Payroll Compliance 2             
  3. Introduction to Accounting (transfer of credit; offered at post-secondary institutions)

Other Requirements

  1. Submit your QPCP Work Experience Requirement Application (WERA) (a minimum of one year of weighted payroll work experience).
  2. Ensure you have an active membership with the CPA.
  3. Submit the Certification Declaration.