Enhancing Communication Skills for Payroll Professionals

CPA Web Seminar Series

PRESENTED DIRECT-TO-YOUR-DESKTOP by the Canadian Payroll Association

November 4, 2010 – 1:00 - 2:30 PM EDT

NOTE: If you are located in a different time zone (not Eastern Time), please click here to find out the web seminar start time in your area.

Topic Description

To provide great service to your internal clients and external stakeholders, payroll professionals need to have finely tuned communication skills. This means you need to know what and how to communicate to meet the other person’s needs.

Great communication skills are the key to increasing the profile of payroll and building solid business relationships both in your organization and with external parties. Being an effective communicator will demonstrate the valuable contributions you can bring increase and increase your reputation as a knowledgeable professional.

During this workshop, you will learn:

• The 3 key ways we send messages to each other
• What employees and managers need to know from payroll
• How payroll can sell and market its value through communications
• Techniques you can use to enhance your listening skills
• Tips on email and telephone etiquette to enhance payroll’s brand

This informative 90-minute session will include a 60-minute presentation, responses to pre-submitted questions and an open forum to ask your questions to our facilitator.

Participants are encouraged to submit questions in advance by emailing syeda@payroll.ca before October 30, 2010.

About the Speaker

Fiorella Callocchia is President of HR Impact, a management consulting firm specializing in creating customized, practical and innovative workplace solutions.

Fiorella has over 30 years experience in public/conference speaking, training design and delivery. She is a Certified Human Resources Professional (CHRP) with the Human Resources Association (HRPA), and was awarded the prestigious Ross Hennigar Award from HRPA for outstanding contribution to the profession. She is the author of Canada’s first HR Audit Tool available through Carswell Reuters. Fiorella is a regular guest “HR Expert” on the Business News Network and has also appeared on CTV, Investment Television and Toronto Board of Trade Television. She has been featured in Canadian Business Magazine and has written articles for a number of publications including Canadian HR Reporter, Workplace News and the Toronto Business Times.

Fiorella is a regular speaker at the CPA’s National Conference with a presentation style is dynamic, motivating and fun!

Compatibility Test

Cost

CPA Member - $99.00 plus applicable taxes
Non-Member - $149.00 plus applicable taxes

How to Register

Once you have verified that your system is compatible, REGISTER ONLINE or click here to download and complete the Web Seminar Registration Form.