Accessibility for Ontarians with Disabilities (AODA)
Ontario's new accessibility legislation is called the Accessibility
for Ontarians with Disabilities Act, 2005. The Act is a follow up to
the Ontarians with Disabilities Act, 2001 with the goal being a fully
accessible Ontario by 2025.
As a result of the legislation, businesses and organizations who
provide goods and services to people in Ontario will have to meet
certain accessibility standards as outlined in the legislation.
It is The Canadian Payroll Association's (CPA) goal to create
an environment that is inclusive of all persons and treats all members
of the community equally. The Association will work to identify, remove
and prevent the adverse effects of barriers, including physical,
environmental, attitudinal, communication and technological barriers,
that may prevent the full participation of persons with disabilities in
To learn more about CPA's AODA policy, click here.
To read CPA's Multi-Year Accessibility Plan, click here.
To learn more about CPA's Accessible Customer Service Policy, click here.
In the event of any service disruptions affecting the Association,
notice will be made on the home page with full details posted
Type of Disruption
Anticipated Date of Resumption
Alternative Facilities or
Your feedback is important and may be given verbally, in person or
by telephone, in writing by letter or email. Upon receipt of your
feedback, CPA will respond within 10 business days, and will respond if
possible, in the same format that the feedback was received.
Feedback, as well as questions or concerns about this policy or its
related procedures can be submitted to:
The Canadian Payroll Association
Attn: Accessibility Coordinator
1600 – 250 Bloor St. E.
Toronto ON M4W 1E6
Tel: 416-487-3380 or 1-800-387-4693