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Upcoming Dates

Barrie - Aug 25
Edmonton - Sept 20
Toronto - Sept 21
Kelowna - Sept 22
Calgary - Sept 28
Belleville - Oct 19
Montreal - Oct 19
Hamilton - Oct 20
Ajax - Oct 20

Rates

CPA Members - Early-bird (register 14 days prior to seminar date)
$399.00 plus taxes
CPA Members - Regular:
$449.00 plus taxes
Non-member - Early-bird (register 14 days prior to seminar date)
$499.00 plus taxes
Non-member - Regular:
$549.00 plus taxes

COMMUNICATION FOR THE PAYROLL PROFESSIONAL

One-day Workshop

For certified members, this seminar counts toward 7.5 hours of continuing professional education. Click here to find a date and location in your area.

You asked, we listened!

This new, highly interactive workshop is designed for payroll professionals to build their written, verbal and non-verbal communication skills. The Canadian Payroll Association, in cooperation with MaxPeople, is offering this seminar based on member feedback and ongoing market research which tells us that communication is a fundamental requirement for every payroll position at every level.

This workshop-style seminar provides in-depth coaching using payroll-specific scenarios and content to enhance your communications skills, enabling you to add value to your organization.

What did attendees have to say about it?

“Excellent seminar all- around! The payroll content was very interesting and applicable and the speaker was
extremely engaging!”

“I really learned a lot during this seminar. It taught me to speak with confidence, become a better listener, and gave me tools that I can apply in my day-to-day life.”

Understand the key elements of the communication process, enhance your writing skills, develop active listening skills, communicate with influence and delegate for results. Participants will develop a tangible action plan to hone their new skills and "make-it-stick" back at work.

WHAT YOU WILL LEARN:

INTRODUCTION TO COMMUNICATION

  • Introduction to Communication
  • The Communication Process
  • Identify Stakeholders
  • Effective Communicators

THE WRITTEN COMMUNICATION PROCESS

  • Five Steps In Written Communication
  • Purpose, Audience, Medium, Message & Summary

WRITING STRUCTURE IN PAYROLL EMAILS

  • Writing Structure
  • Email Tips for Payroll Professionals
  • Written Communication Process Evaluation

GRAMMAR MECHANICS

  • Punctuation
  • Grammar Evaluation
  • Review and Improve Written Work
  • Upgrade Your Vocabulary
  • Understand Your Challenges and Weaknesses
  • Listen to Your Writing
  • Check Your Spelling in Reverse
  • Peer Review

VERBAL & NON-VERBALCOMMUNICATION 
Getting Your Message Across

  • Appropriate Communication Mediums
  • Providing Face-to-Face Feedback Using the DESC Model
  • Non-Verbal Communication
  • Are You Boring Your Audience?
  • Preferences and Communication

Listening Skills

  • How Can Communication Become Distorted?
  • The EQ Link to Communication Competence
  • Active Listening Skills

Communicating with Influence

  • General Rules for Influencing
  • Communicating Without Authority
  • Influence Strategies
  • Techniques for Persuasion

Delegation

  • The Importance of Delegation
  • Conditions for Delegation
  • Approaches to Delegation
  • Key Steps in Delegating