General Questions

  1. Who should be a member of the Canadian Payroll Association (CPA)?
  2. What are the benefits of being a member of the CPA?
  3. What type of membership should I apply for?
  4. What is the cost of membership?
  5. How can I update my contact information?
  6. What is the membership transfer or cancellation policy?
  7. How long does a membership last?
  8. How can I update my organization’s roster and information?
  9. How can I be added to my organization’s membership?
  10. How do I renew my CPA membership?
  11. How do I renew my membership if it has been cancelled?
  12. I do not remember my CPA password or have never created a password.
  13. I do not remember my CPA number.
  14. I would like to manage my subscriptions or do not wish to receive any emails from the CPA.
  15. I am a new member. When will I receive my membership kit and card?
  16. I am a new member or I have renewed my membership. When will I receive my receipt?
  17. What is the cancellation policy for professional development (PD) seminars?
  18. What is the cancellation policy for webinars?
  19. Where do I find a PD seminar in a specific location?
  20. I have registered for a live webinar. How do I access the archived version?
  21. I registered for an archived webinar. How do I access it?
  22. Where can I find the Legislative Compliance Rates Sheet on the CPA’s website?

 

Who should be a member of the Canadian Payroll Association (CPA)?

With more than 20,000 organizations and individual members, the CPA is committed to providing the payroll-related services that payroll professionals and their employers need to be compliant and knowledgeable. Click here for more information on who should be a member of the Canadian Payroll Association.

What are the benefits of being a member of the Canadian Payroll Association?

Members of the CPA receive:

  • Unlimited access to Payroll InfoLine;
  • Payroll updates, including publications, guidelines and legislative updates;
  • Discounted rates for CPA events, such as PD seminars, certification courses, webinars and networking events; and
  • Access to JobConnectTM, our online job bank, where you can post your resume or post a job opening at a reduced member rate.

For a complete list of the benefits of membership, please click on Benefits of Membership.

What type of membership should I apply for?

To view a detailed description of each type of membership, please click on Membership Categories.

What is the cost of membership?

Please click here for a complete list of prices and descriptions for each membership category.

How can I update my contact information?

If you are a Professional or Associate member, you can update your contact information by clicking on the My Profile section of the CPA’s website (member login required).

If you are included in your Organization’s membership roster, you will only be able to update your home contact information online, not your business information. Click on My Profile (member login required).

If you are included in your Organization’s membership roster and wish to update your business address, please email membership@payroll.ca. Provide us with your CPA number and the revised information.

What is the membership transfer or cancellation policy?

Membership of the CPA is non-transferrable and non-refundable.

How long does a membership last?

Membership with the CPA begins on the 1st of the month in which you became a member and lasts for a period of a year. For example, if you became a member on May 5, 2014, your membership will run from May 1, 2014, to April 30, 2015 at which point you can choose to renew. You will receive communications via email and mail close to your renewal date to remind you that it is time to renew.

How can I update my organization’s roster and information?

Only Payroll Representatives are authorized to make changes to your organization’s membership roster; therefore, if you are not the Payroll Representative, you will not be able to make these changes.

If you are the Payroll Representative, to view and update the organization information and/or update your organization’s membership roster, you can go to My Profile Organization Information (member login required).

How can I be added to my organization’s membership?

The Payroll Representative of your organization must add you to your organization’s membership. They can add you by logging into the CPA’s website and clicking on My Profile Organization Information.

If you have previously been a member of the CPA or have ever had a CPA number, the Payroll Representative will not be able to add you through the website. Instead, we will require a written request from the Payroll Representative (such as an email) along with your contact information in order to add you.

Be sure to ask the Payroll Representative to include your CPA number and email address in the request, which should be sent to membership@payroll.ca. If you cannot remember your CPA number, it would be helpful to let us know that you have had a file with us in the past so we do not create two records for you.

How do I renew my CPA membership?

If you are a Professional or Associate member, you can renew your membership online by clicking on My Profile → MembershipRenew your membership (member login required).

You can also renew your membership on our website by clicking on Membership, and then Renew Your Membership(member login required).

If you wish to renew your organization’s membership, you must be the Payroll Representative to do so online. You can renew your membership online with credit card or INTERAC Online payment by clicking on My Profile MembershipRenew your Organization Membership (member login required).

If you wish to send a payment by cheque, please send your renewal statement and payment to:

The Canadian Payroll Association
Member Services Department
1600 – 250 Bloor Street East
Toronto, ON M4W 1E6
Fax: 416-487-3384

How do I renew my membership if it has been cancelled?

If your membership with the CPA has been cancelled, you will not be able to renew it on our website. Instead you will have to print a membership application form with your CPA number, and return it to us with payment. Membership forms can be found on the CPA website.

I do not remember my CPA password or have never created a password.

To reset or create a password, first click on the orange Log In button located on the top right corner of the web page. Then click on “Forgot my password.” Enter your CPA number and click on “Submit.” An email will be sent to the preferred email address on your file with instructions on how to create or reset your password.

If you are still encountering difficulties, please contact membership@payroll.ca.

I do not remember my CPA number.

If you cannot remember your CPA number, first access the CPA Login page. Once there, click on the latter part of “Forgot my password or my CPA Number.” Enter your email and click on “Submit.” You must enter the preferred email address you have on file with the CPA. Otherwise, you will not receive the email with your CPA number.

If you are still encountering difficulties, please contact membership@payroll.ca.

I would like to manage my subscriptions or do not wish to receive any emails from the CPA.

Click here to manage your subscriptions with the CPA (member login required).

I am a new member. When will I receive my membership kit and card?

Only Professional, Associate and certain Organization members receive membership cards.

For Organization members, only Payroll Representatives, Second Payroll Representatives and Additional Representatives receive membership cards.

If you fall under any of these categories, you will receive your membership kit, which includes your membership card, membership receipt and information regarding upcoming seminars and events, in the mail approximately four (4) to six (6) weeks after your application and payment have been processed.

I am a new member or I have renewed my membership. When will I receive my receipt?

If you are a new member, a receipt will be included in the membership kit mailed to you approximately four (4) to six (6) weeks after your application and payment have been processed.

If you are the Payroll Representative of an organization membership, or a Professional or Associate member, a receipt will be emailed to you within approximately seven (7) business days of renewing your membership, to your preferred email address on file.

What is the cancellation policy for professional development (PD) seminars?

Cancellations must be received in writing at least five (5) business days prior to the seminar date to be eligible for a refund. You will receive a refund minus a cancellation fee of $50 plus tax per day for all sessions. The cancellation request can be emailed to membership@payroll.ca.

What is the cancellation policy for webinars?

Cancellations must be received at least four (4) business days prior to the webinar date to be eligible for a refund. No refunds will be issued after the login information has been provided.

Where do I find a PD seminar in a specific location?

To see if a seminar is available in a city near you, please click here and choose the region you are interested in. A schedule of the upcoming seminars will appear for that given region.

You can also find a specific seminar topic by clicking on PD Seminar Topics under the Professional Development section of the CPA’s website Once you have selected the topic of your choice, you will find a list of cities where that particular seminar will be offered in upcoming months on the right-hand margin.

I have registered for a live webinar. How do I access the archived version?

You will receive an email with a link and a password to access the archived version of a live webinar you registered for 2-3 business days after the live webinar.

I registered for an archived webinar. How do I access it?

After registering for an archived webinar, you will receive an email confirmation. The email confirmation contains the log in information to access the archived webinar. Confirmation emails are sent approximately within 2 business days after the registration has been processed.

Where can I find the Legislative Compliance Rates Sheet on the CPA’s website?

To access the Legislative Compliance Rates Sheet, you must be a member of the CPA.

If you are a member, to access the Rates Sheet, please go to payroll.ca ResourcesLegislationFederal Legislative Updates (member login required).